OUR POLICIES

JUST A LITTLE MORE DETAILS TO ENHANCE YOUR EXPERIENCE!

Booking an Appointment

If you are booking your first appointment with us, you will be asked to provide a credit card number to hold your appointment, as well as your full name, an email address and the best phone number to reach you at, just in case we need to get in touch! Those without a credit card will be invited to take a chance at dropping in as a walk-in guest or to pre-pay their service at least 24 hours prior to the appointment.

 

If you are booking appointments for a group, we require the first and last names of each guest. We can then use the contact information and credit card of the booker to hold all the appointments.

We recommend that you arrive about 5-10 minutes early for your appointment to allow time to pick your polish, hang up your coat, or kick off your shoes. We also recommend that you allow plenty of time to find parking.

Please note that clients cannot insist on booking specific therapists for the duration of their value package.  We will try our best to accommodate therapist requests.

Appointment Reminders

If we have your email on file, we will send you an email reminder! This reminder will give you the option to confirm, however, even if you don’t hit confirm, you are still booked in for your appointment. THE RIGHT SPOT is not responsible should you forget your appointment, mix up the time, or location.

Cancellations

Please keep in mind that “no-shows” or last minute cancellations leave our therapists with empty appointment times, as well, we may have had to turn away other guests that could have enjoyed that time slot! Because of this, Guests that do not honor their appointments will be charged the following cancellation fees:

Individual Appointments: We require 24 hours’ notice for cancellations or rescheduling.
Groups of 3 or More: We require 48 hours notice for cancellations or rescheduling.
Private Parties / Events*: We require seven days notice for cancellations or rescheduling for the entire event and 48 hours notice for individual attendees.

Failure to show or cancellation with less than the above mentioned time frames will result in 100% of the service price charged PLUS a gratuity of 18% will be added to accommodate our therapists.

Age of Consent Guidelines

We have The Kiddie Mani and The Kiddie Pedi services for those twelve and under (provided they can reach our pedicure sinks) 

 

Below are our further guidelines about kiddies and our services:

Under 12:

The Kiddie Mani and The Kiddie Pedi are only provided if the underage guest can fit in our stations. No special accommodation are provided for this (ie: we don’t have booster seats stocked in our bars).

All guests under the age of 12 must have a parent or guardian present at all times.

The Mani & The Pedi, gel colour services, waxing or facial services are not permitted to any guest under the age of 12.

Over 12 but under 16:

The Mani & The Pedi, gel colour services, select waxing  may be permitted to guests over the age of 12 but under the age of 16 provided that we have written consent from a parent or guardian.

Permission will be recorded in the guest profile. The parent or guardian must be present for the initial service.

We will not provide any THONGKINI, BUMKINI or BRAZILIAN WAXING FOR GUESTS UNDER 16. Sorry kids, wait until you’re married.

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© 2018 The Loonie Group.